Client Projects

iKnow consultants have been involved in many projects over a multitude of organisations click the links below to view the tasks performed by our professional staff.

Business Process
Email Capture
Archive Manager

North Shore City Council

North Shore City Council’s corporate Information Management system is DataWorks. Since 2001 council have been progressively increasing the usage of DataWorks including reviewing and improving businesses processes.

Our Consultant has been involved in a number of facets at North Shore City Council.

Implementation of new business processes/workflows

A particular area of council required a number of new business processes and workflows to be implemented for contractual obligations. Our Consultant successfully managed a project to implement 80 reviewed/new workflows.

Implementation of an automated Agenda and Minutes module

DataWorks has a module called Minutes Manager that council have elected to use to automate the compilation of Agendas and Minutes. This has been implemented across all main committees and council meetings. It is the biggest implementation of Minutes Manager undertaken in Australasia.

Our roll in these projects has been as follows:

  • Project Management
  • Business process review and re-engineering
  • Workflow analysis, testing and implementation
  • Risk assessment and management
  • Implementation and completion of Training Plan
  • Implementation and completion of Communications and Marketing Plan
  • Business Analyst
iKnow Auckland: PO Box 172, Greenhithe, North Shore City, 0756
iKnow Wellington: Level 2, Exchange Place, 5-7 Willeston Street
Wellington, 6011, PO Box 10 817
Tel +64 4 473 3695 | Fax +64 4 473 3698 |